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IF YOU ALWAYS DO WHAT YOU ALWAYS DID, YOU'LL ALWAYS GET WHAT YOU ALWAYS GOT.


CFO ASKS CEO…“WHAT HAPPENS IF WE INVEST IN TRAINING & DEVELOPMENT OF OUR PEOPLE AND THEY LEAVE US?" CEO SAYS... "WHAT HAPPENS IF WE DON'T AND THEY STAY!"
I’m often asked how best to address the shortage in talent and how to compete with the industry’s most successful brands that can often...
Andrew Kemsley
Jun 4, 20242 min read
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DELIVERING ‘NEXT LEVEL’ GUEST EXPERIENCES WITH NO EXTRA WORK
Have you ever been totally blown away by the level of customer service you have received? An experience so good, that you felt compelled...
Andrew Kemsley
Jun 4, 20244 min read
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“IT'S A FUNNY THING ABOUT LIFE; IF YOUR REFUSE TO ACCEPT ANYTHING BUT THE BEST, YOU VERY OFTEN GET IT."
This brilliant quote from W. Somerset Maugham is so true. I've been around long enough to have seen the difference between winning and...
Andrew Kemsley
Jun 4, 20243 min read
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PROACTIVE OR REACTIVE?
You're either proactive or reactive in business? You're either looking for opportunities or simply waiting to be asked. You're either...
Andrew Kemsley
Jun 4, 20244 min read
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