THE BEST MARKETING TOOL IN THE WORLD
Is there a better marketing tool than word of mouth? When you experience good service at a shop, hotel or restaurant you leave reassured...
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IF YOU ALWAYS DO WHAT YOU ALWAYS DID, YOU'LL ALWAYS GET WHAT YOU ALWAYS GOT.
Andrew Kemsley
- Aug 2, 2021
- 3 min
IS GOOD CUSTOMER SERVICE DEAD?
If you’re happy with your online reviews, customer feedback, team motivation, sales and reputation, then maybe this post is not for you....
10 views
Andrew Kemsley
- Jul 12, 2021
- 5 min
10 WAYS TO ATTRACT, ENGAGE & RETAIN TOP TALENT
IT'S ALWAYS A GOOD TIME TO PLAN FOR THE FUTURE... Ever wondered why you don’t seem to attract the best managers or why some members of...
23 views
Andrew Kemsley
- Jun 1, 2021
- 4 min
IT’S TIME TO PRESS THE RESET BUTTON
Have you ever had an opportunity to press the reset button on your life? No? Well now might well be the time. Like many of you reading...
9 views
Andrew Kemsley
- Oct 1, 2020
- 4 min
SUCCESS IS THE RESULT OF PUTTING THE CUSTOMER AT THE HEART OF EVERY DECISION YOU MAKE.
How does your business ensure the customer is at the heart of every decision made? As a senior leader do you take pride in your...
7 views
Andrew Kemsley
- Jul 1, 2020
- 3 min
THE ONLY WAY TO DELIVER WORLD CLASS SERVICE AND HOSPITALITY
Ever been to a shop or restaurant and received lousy or indifferent service? The kind that makes you want to ask the person why they...
3 views
Andrew Kemsley
- Apr 30, 2020
- 4 min
WHAT FOLLOWED WAS TO CHANGE MY LIFE FOREVER
At the age of 21, I was still not sure what to do with my life. I tried a few jobs, but nothing had inspired me. I was confident and...
17 views
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