Andrew KemsleySep 2, 20212 minTHE BEST MARKETING TOOL IN THE WORLDIs there a better marketing tool than word of mouth? When you experience good service at a shop, hotel or restaurant you leave reassured...
Andrew KemsleyAug 2, 20213 minIS GOOD CUSTOMER SERVICE DEAD?If you’re happy with your online reviews, customer feedback, team motivation, sales and reputation, then maybe this post is not for you....
Andrew KemsleyJul 12, 20215 min10 WAYS TO ATTRACT, ENGAGE & RETAIN TOP TALENTIT'S ALWAYS A GOOD TIME TO PLAN FOR THE FUTURE... Ever wondered why you don’t seem to attract the best managers or why some members of...
Andrew KemsleyJun 1, 20214 minIT’S TIME TO PRESS THE RESET BUTTONHave you ever had an opportunity to press the reset button on your life? No? Well now might well be the time. Like many of you reading...
Andrew KemsleyOct 1, 20204 minSUCCESS IS THE RESULT OF PUTTING THE CUSTOMER AT THE HEART OF EVERY DECISION YOU MAKE.How does your business ensure the customer is at the heart of every decision made? As a senior leader do you take pride in your...
Andrew KemsleyJul 1, 20203 minTHE ONLY WAY TO DELIVER WORLD CLASS SERVICE AND HOSPITALITYEver been to a shop or restaurant and received lousy or indifferent service? The kind that makes you want to ask the person why they...
Andrew KemsleyApr 30, 20204 minWHAT FOLLOWED WAS TO CHANGE MY LIFE FOREVERAt the age of 21, I was still not sure what to do with my life. I tried a few jobs, but nothing had inspired me. I was confident and...