I’m often asked how best to address the shortage in talent and how to compete with the industry’s most successful brands that can often...

Have you ever been totally blown away by the level of customer service you have received? An experience so good, that you felt compelled...

This brilliant quote from W. Somerset Maugham is so true. I've been around long enough to have seen the difference between winning and...

You're either proactive or reactive in business? You're either looking for opportunities or simply waiting to be asked. You're either...

"A strong culture is the glue that enables a brands strategy to be achieved." I read this recently and whilst so true it reminded me of...

Is there a better marketing tool than word of mouth? When you experience good service at a shop, hotel or restaurant you leave reassured...

If you’re happy with your online reviews, customer feedback, team motivation, sales and reputation, then maybe this post is not for you....

IT'S ALWAYS A GOOD TIME TO PLAN FOR THE FUTURE... Ever wondered why you don’t seem to attract the best managers or why some members of...

Have you ever had an opportunity to press the reset button on your life? No? Well now might well be the time. Like many of you reading...

How does your business ensure the customer is at the heart of every decision made? As a senior leader do you take pride in your...

Ever been to a shop or restaurant and received lousy or indifferent service? The kind that makes you want to ask the person why they...

At the age of 21, I was still not sure what to do with my life. I tried a few jobs, but nothing had inspired me. I was confident and...