CFO ASKS CEO…“WHAT HAPPENS IF WE INVEST IN TRAINING & DEVELOPMENT OF OUR PEOPLE AND THEY LEAVE US?" CEO SAYS... "WHAT HAPPENS IF WE DON'T AND THEY STAY!"
DELIVERING ‘NEXT LEVEL’ GUEST EXPERIENCES WITH NO EXTRA WORK
“IT'S A FUNNY THING ABOUT LIFE; IF YOUR REFUSE TO ACCEPT ANYTHING BUT THE BEST, YOU VERY OFTEN GET IT."
PROACTIVE OR REACTIVE?
"A STRONG CULTURE IS THE GLUE THAT ENABLES A BRANDS STRATEGY TO BE ACHIVED."
THE BEST MARKETING TOOL IN THE WORLD
IS GOOD CUSTOMER SERVICE DEAD?
10 WAYS TO ATTRACT, ENGAGE & RETAIN TOP TALENT
IT’S TIME TO PRESS THE RESET BUTTON
SUCCESS IS THE RESULT OF PUTTING THE CUSTOMER AT THE HEART OF EVERY DECISION YOU MAKE.
THE ONLY WAY TO DELIVER WORLD CLASS SERVICE AND HOSPITALITY
WHAT FOLLOWED WAS TO CHANGE MY LIFE FOREVER