BLOG | 10 HOSPITALITY 2020

IF YOU ALWAYS DO WHAT YOU ALWAYS DID, YOU'LL ALWAYS GET WHAT YOU ALWAYS GOT.

THE BEST MARKETING TOOL IN THE WORLD

Is there a better marketing tool than word of mouth? When you experience good service at a shop, hotel or restaurant you leave reassured...

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IS GOOD CUSTOMER SERVICE DEAD?

If you’re happy with your online reviews, customer feedback, team motivation, sales and reputation, then maybe this post is not for you....

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10 WAYS TO ATTRACT, ENGAGE & RETAIN TOP TALENT

IT'S ALWAYS A GOOD TIME TO PLAN FOR THE FUTURE... Ever wondered why you don’t seem to attract the best managers or why some members of...

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IT’S TIME TO PRESS THE RESET BUTTON

Have you ever had an opportunity to press the reset button on your life? No? Well now might well be the time. Like many of you reading...

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SUCCESS IS THE RESULT OF PUTTING THE CUSTOMER AT THE HEART OF EVERY DECISION YOU MAKE.

How does your business ensure the customer is at the heart of every decision made? As a senior leader do you take pride in your...

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THE ONLY WAY TO DELIVER WORLD CLASS SERVICE AND HOSPITALITY

Ever been to a shop or restaurant and received lousy or indifferent service? The kind that makes you want to ask the person why they...

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WHAT FOLLOWED WAS TO CHANGE MY LIFE FOREVER

At the age of 21, I was still not sure what to do with my life. I tried a few jobs, but nothing had inspired me. I was confident and...

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