HELPING BRANDS DELIVER OUTSTANDING SERVICE, HOSPITALITY AND A REPUTATION TO BE PROUD OF.
Motivation & training for leaders at every level.
We deliver creative and fully interactive programmes to suit every brand and every budget, supporting and developing your brightest talent, whether they’re recently promoted or established managers. We offer the perfect balance of encouragement and expert guidance so that they self-reflect, learn and grow, helping them achieve their true potential.
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We take the time to fully understand your company objectives so that every programme is appropriate, balanced and targeted, so that new learning can be applied immediately.
Leadership Training & Development
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NEXT LEVEL HOSPITALITY
TRAIN THE TRAINER
INTERVIEW SKILLS & SELECTION
LEADERSHIP FROM THE HEART
Identifying what the perfect guest experience looks like and how to deliver it day in, day out.
Sharing the best techniques of training so that management can develop their teams with confidence.
Simple, effective & memorable processes that give a candidate the best interview they've ever had.
Identifying the most desirable skills and competencies necessary for success in hospitality leadership.
MASTERING
THE PRE-SHIFT MEETING
PRESENTATION SKILLS
PERFORMANCE APPRAISALS
DIFFICULT CONVERSATIONS
How to plan, engage and execute a pre-shift meeting so that the entire team is aligned and aware of expectations.
The skills & knowhow necessary to engage a small audience. Sharing expertise in a fun, engaging and memorable way.
Enabling the delivery of constructive feedback, encouragement and recognition at every level.
Recognizing the importance preparation, empathy & effective listening to drive a better outcome for all parties.
10 Hospitality delivers a carefully curated management development programme for restaurant and kitchen management of all levels. Lead with H.E.A.R.T. takes an in depth look at the essential topics that provide a comprehensive foundation upon which successful careers in hospitality are built. Topics that once mastered are proven to enhance team performance, job satisfaction and personal & brand reputation.
Training and development that promotes the importance of coaching your team and sharing your passion for great service, attention to detail and engaging hospitality. Enabling management to listen, learn and lead with confidence. Unlocking the potential of tomorrow's leaders.
"AK doesn’t just know the good and the great of the industry, he IS the good and the great of the industry. Ever energetic, enthusiastic, and delivers training that really makes a lasting impression not just on the individual, but also on the business."
Alexander Sheekey,
HR Director Burger & Lobster