top of page
Search

CFO ASKS CEO…“WHAT HAPPENS IF WE INVEST IN TRAINING & DEVELOPMENT OF OUR PEOPLE AND THEY LEAVE US?" CEO SAYS... "WHAT HAPPENS IF WE DON'T AND THEY STAY!"

Updated: Jun 22

I’m often asked how best to address the shortage in talent and how to compete with the industry’s most successful brands that can often afford to pay their teams more than you can.

My position has never really changed. TRAINING. Everyone says, ‘Hire for attitude, train for skill’, and yet not everyone does. I accept not everyone has the luxury to do so, but it’s a business that commits to culture of first-class training and continued learning with encouragement and support that wins.

We have to teach management how to recruit better, induct better, train better and engage better. They may have the skills to manage a restaurant but not always the skills to manage people. The reward? A well-trained and motivated team. But if you don’t train your managers they won’t manage well.

Yes it comes at a cost, but no more expensive than losing team members and management to the competition. Management and teams crave development opportunities. They want to work for a business (and a manager) that recognises the importance of learning new skills that enable and empower them to grow and provide even better guest and employee experiences.

I read recently and agree… the guest experience won’t rise above the level of employee experience. Top talent won’t stay if their growth isn’t your priority and if you don’t pay people what they’re worth, someone else will.

All this reminds me of this quote I once read… CFO asks CEO…“What happens if we invest in training and development of our people and they leave us?” CEO says… “What happens if we don’t and they stay.”


For more insight and inspiration to take your business and team to the ‘next level’, get in touch. www.10hospitality.com 

3 views0 comments

Comentários


bottom of page