CREATING YOUR UNIQUE BRAND IDENTITY, CUSTOMER JOURNEY & GUEST EXPERIENCE.
THE MOST SUCCESSFUL BRANDS ADOPT
A CULTURE OF HOSPITALITY.
In today's ever growing and competitive world of service and hospitality, it is essential to adopt a culture of hospitality, a culture of giving more than expected. Only when this attitude and approach underpins your organisational ambitions will you reap the rewards linked to the most successful brands in your industry.
10 Hospitality has created brand identities for many industry leading brands. We take the time to get under the skin of every business and interrogate the client (gently) to discover their dreams and aspirations and clarity in what perfect looks like for them before creating a unique service philosophy and brand promise that the whole team acknowledge as the minimum required to achieve the perfect guest experience.
This enables new team members to learn the flow of service and non-negotiables as well as access to proven strategies and top tips to ensure the customer never has to ask for anything. We consider every step of the customer journey, and define the key steps of service and write the play book for you to use and grow your brand with confidence.
We can help you establish your company’s core values and mission statement in clear and concise language to share and inspire your people at every level. Helping define your company’s culture, what it believes and how it behaves and help attract, hire, train and retain the right people.
BRAND EXPERIENCE, THE CUSTOMER JOURNEY, CORE VALUES, MISSION STATEMENTS,
MANUALS & PLAY BOOKS, STEPS OF SERVICE, BRAND STANDARDS, NEW SITE OPENING TRAINING
Adopting a culture of hospitality and intuitive core values help enable an easy and consistent measure of performance and attitude and whilst promoting your culture and an environment that encourages teamwork, happiness, consistency and integrity.
10 Hospitality is a specialist in creating brand culture that underpins the success of the some of the most admired brands in our industry.
"ANDREW'S ABILITY TO MAKE MANAGEMENT BELIEVE IN THEIR OWN SIGNIFICANCE AND THE IMPORTANCE OF DOING THEIR JOBS WELL, DAY IN DAY OUT FOR THE BENEFIT OF CUSTOMERS IS PURE GOLD."
Andrew Jacobs - Chief Operating Officer, Escape Hunt UK